Conversation flows
The paths a customer can take, written out and set up so replies feel natural rather than robotic.
What it is
Answer faster, sell more
Most buyers in India ask on WhatsApp before they buy. If the reply is slow, the order goes elsewhere.
We set up WhatsApp Business so common questions are answered instantly, orders and updates go out automatically, and your team only handles the conversations that need a person.
WhatsApp BusinessOrder updatesAuto repliesCatalogueBroadcasts
What we do
What we set up
Built on the official WhatsApp Business platform, within its rules.
Catalogue setup
Your products inside WhatsApp so buyers can browse and enquire without leaving the chat.
Order notifications
Confirmation, dispatch and delivery updates sent automatically as the order moves.
Follow-ups
Gentle reminders for carts left behind and enquiries that went quiet.
Human handover
Clear rules for when a conversation moves to your team, so nobody gets stuck with a bot.
Tracking
What people ask, where they drop off, and which messages lead to orders.
How we work
From brief to brand-ready
01
Map
We list the questions your customers actually ask and the updates they expect.
02
Build
Account, templates and flows set up and approved on the WhatsApp platform.
03
Test
We run the flows end to end on real devices before switching them on.
04
Improve
Messages refined based on what customers respond to.
Related work
Open Portfolio Where this fits in
Every discipline we work in has its own home in our portfolio, from websites to design, SEO and content.
Questions
Good to know
Is this allowed under WhatsApp rules?
Yes, when it runs on the official WhatsApp Business platform with approved message templates and proper consent. We set it up that way. Bulk messaging through unofficial tools risks your number being banned, and we do not do it.
Will customers be stuck talking to a bot?
No. Automation handles the repetitive part, and anything unusual is handed to your team.
Are there platform charges?
WhatsApp charges for certain conversation types, paid to the provider. We explain the costs before setup so there are no surprises.
Can it connect to my store?
In most cases yes, so order and shipping updates are triggered by your store rather than typed by hand.
Let’s build it